Frequently Asked Questions - Suzanne Harward

Frequently Asked Questions

FAQ's


Here you'll find answers to our most Frequently Asked Questions. Please contact our Customer Care Team via the contact form should your query not be answered here.


General
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When should I begin shopping for my wedding gown?

All of our gowns are hand made in-house using the finest imported couture textiles from around the world, predominantly Europe. Some fabrics are produced on request and need to be ordered in advance.  Sometimes we will need to source a particular fabric and this also takes time. Our made-to-measure couture service has limited availability and often fitting times are booked out a year in advance.

We recommend you start shopping 12-15 months prior to your wedding date. If you are ordering a made-to-measure custom haute couture gown we require a minimum of 12 months notice on orders. Capsule Collection gowns are sold in set sized only and should be ordered at least 6 months prior to your wedding date. Advance ordering eliminates any last minute panics for the bride and ensures that our studio is scheduled and managed in accordance with our operating policy.

We understand that sometimes couples have short engagements or things don’t go to plan, so if your wedding is within this 6-month period just drop us an email and we can work on an appointment date for you as soon as possible.

I have fallen in love with a Suzanne Harward gown, how do I pay?

Congratulations! We require full payment at the time of order, however we can also offer a 50% non-refundable deposit at the time of ordering and two further payments of 25% to be scheduled during production. If you require your gown to be posted to you, the deposit option is not available.

What is a Suzanne Harward Trunk Show?

We offer brides-to-be that live outside of Melbourne an exclusive opportunity to shop the collection from a beautiful boutique hotel suite with experienced couture stylists. Now that’s what we call shopping in style! If you reside in Sydney, Perth or Brisbane and would like more information on our Trunk Shows or would like to book a private consultation please call 03 8415 0688 or alternatively, send your query to info@suzanneharward.com.

How do I have my wedding featured on the Suzanne Harward blog?

We love to share the love at Suzanne Harward! Now that you’re married we can’t wait to see your photos. If you would like to be featured on our blog or social media as inspiration to future couples, please send us a dropbox link or email through your wedding photography in high resolution format to info@suzanneharward.com.

How can I start my career at Suzanne Harward?

If you’re interested in interning or starting a career in sales, marketing or with the Suzanne Harward production team please send your resume and cover letter along with examples of your work to info@suzanneharward.com.

Do you ever have sales?

In order to keep the collection fresh and current Suzanne Harward hosts highly anticipated Sample Sales each year. This means you can shop the latest couture and capsule collections at drastically reduced prices. Couture accessories and veils are also available to purchase at these exclusive events. Please contact the Suzanne Harward showroom on 03 8415 0688 or  info@suzanneharward.com to enquire about our next Sample Sale.


Suzanne Harward Gowns
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What is the price range of your gowns?

Our made-to-order Capsule Collection gowns are limited edition pieces that are sold in standard set sizes only. They range from $6,600 – $8000.  Our made-to-measure service is only offered with our Couture Collection gowns and these are priced from $8000.  A custom design haute couture service is available on application and prices start from $12,000. Availability for this service is strictly limited and custom design haute couture gowns must be ordered a minimum of 12 months prior to your wedding date.   Please note that if you have a design that you would like replicated, we suggest you visit a dressmaker as we do not offer this service.

Do you offer dress alterations?

Unfortunately, as we are a boutique couture design studio in-house alterations will not be available and this service should be sourced elsewhere. We recommend you take your pieces to a reputable local tailor. Please contact our Customer Care Team should you require advice regarding alterations in your area.

How do I clean my gown?

Each Suzanne Harward gown is handcrafted individually and is constructed from delicate fabric, embroideries and lace. Your gown will arrive protected in acid free tissue paper and packed in a keepsake heirloom box along with a Suzanne Harward garment bag to ensure the dress remains in impeccable condition before your wedding day.

When you wish to clean your dress after your special day we recommend you take your dress to a reputable specialist dry cleaners experienced in the cleaning and preservation of delicate couture pieces.


Appointments
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Where is the Suzanne Harward showroom located?

Our showroom is located at 73 Johnston Street Collingwood, in Melbourne’s inner city garment district. Look for the charcoal building on the corner of Johnston Street and Wellington Street. If you are coming by car, there is free two-hour parking on Johnston Street (please check signs for parking restrictions and clearway times). Ticketed parking is also available on Wellington Street.

Do I need to book an appointment?

Yes, Suzanne Harward is an appointment only showroom. We offer a highly personalised one-on-one couture styling service which is recommended for brides who are ready to find and purchase their wedding gown. If you are curious and wish to browse styles we recommend you do a bit of research and visit some bridal stores before your consultation. To book your private couture styling consultation please email us at info@suzanneharward.com or call the studio on +61 3 8415 0688.

Please be advised that in order to confirm your appointment we will take your credit card number at the time of booking. This policy is in place because we are appointment only and can only accommodate a limited number of brides per day. If you choose to cancel or reschedule your appointment within 72 hours of the original time you will be charged a $75 booking cancellation fee. If you reschedule and purchase a gown during this appointment, the $75 cancellation fee will be credited towards the cost of your gown. We thank you in advance for your cooperation.

What can I expect at my appointment?

Your private consultation will include a 1-hour appointment with a couture stylist allowing you to browse the showroom in privacy and without any distractions. You will try on a selection of gowns and the couture stylist will help with dressing you and will advise on style, fit and colour. Once you find your gown we will size you and place your order. Once the gown is complete you have two options, first a follow up appointment can be arranged for you to come and collect or secondly we can courier your gown directly to you.  If you would like to purchase any veils or accessories we recommend doing this at your collection appointment or through our online boutique.

For made-to-order dresses we have an average lead time of up to 6 months. For made-to-measure, 9-12 months is our minimum lead time. Custom design haute couture gowns require 12-18 month lead times.

How long is the appointment?

Our styling consultations are scheduled for 1 hour. If you are traveling from outside of Melbourne or think that you will need more time, please let us know at the time of booking and we can arrange a 1.5-hour appointment if available. Please ensure that you arrive on time for your appointment as we are usually booked out and you will shorten your consultation time if you arrive late.  Please also be aware that arriving too early is not advised as there is likely to be a client scheduled before your appointment time and the showroom is booked exclusively for one bride at a time.

What size gowns are available to try on at my appointment?

We have sample gowns available predominantly in Australian sizes 8-12. Not all samples are available in all sizes or colours. Please refer to our size chart for measurements that correspond with each size. Brides who fall outside of the AU 6-14 size bracket can choose from made-to-order gowns which can be ordered from a size 4 to a size 16, or our made-to-measure service which caters to all sizes.  Please be advised that not all styles are available outside of the AU 6-14 size range due to certain fabric widths.

What should I wear to my appointment?

We recommend that you wear nude underwear and bring along any shape-wear to your appointment. A couture stylist will be helping to dress you on the day and will be in the fitting room with you, so we want you to feel your most comfortable. Most of our gowns don’t require a bra however if wearing a strapless bra will make you feel more at ease please bring this along to your consultation. We have shoes available but if you have a pair that are similar to what you will be wearing on your wedding day then by all means bring them along.

How many people should I bring to my appointment?

We believe that your fitting should be a relaxed and intimate occasion. We recommend you bring no more than 3 guests with you. Choose your nearest and dearest, perhaps a trusted family member and/or a close friend. Too many opinions can be confusing for the bride and overwhelming at times.

 


Online Orders & Shipping
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Do I need to set up an account to purchase online from Suzanne Harward?

Yes, you do. To be able to view the pricing of a gown or any featured accessories online you will need to make an account. By making an account online with Suzanne Harward you have 24 hour access to information including your recent purchase orders, and the ability to manage your billing and shipping details.

Can I change or amend my order once it has been placed?

Suzanne Harward is not able to alter or cancel orders once they have been placed. There is no refund or exchange for change of mind unless the goods are deemed faulty.

Do you ship globally?

Yes, we ship to brides from all over the world. Let us know your address (no matter where in the world) and once your gown is complete we will courier it to your door.  Please refer to our International Shipping guidelines for more information.

Shipping Methods

DHL is the official shipping carrier of Suzanne Harward for all ground, air and international deliveries. Domestic ground shipments within Australia with a value of $200 or higher qualify for free shipping. Australian residents may also choose DHL Next-Day or Two-Day Express delivery.

How much duties or taxes will I have to pay?

Kindly note, your order may be held at customs. We currently ship all international orders DDU (Delivery Duty Unpaid). For all international orders you will not be charged Australian GST however you may be required to pay customs duties and taxes. You are liable for these charges which cannot be predicted and are outside of our control. You will be invoiced either prior to or after delivery, dependent on your location, and you will be invoiced via the courier service. Some countries may require you to hire a broker.  All deliveries require a signature to authorise delivery.  Please contact our Customer Care team for more information.


Stockists
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UNITED KINGDOM

LA BESPOKE

Mill Farm, Stanford Bridge,

Worcestershire WR6 6SP

info@labespokebride.co.uk

[P] 07540.707.490

 

UNITED STATES OF AMERICA

LOHO BRIDE – SAN FRANCISCO

550 15th St, Studio 19

San Francisco, CA 94103

hellosf@lohobride.com

[P] 415.525.4544

 

LOHO BRIDE – LOS ANGELES

8282 Melrose Ave

Los Angeles, CA 90046

hellola@lohobride.com

[P] 323.592.3283

 

THE WHITE ROOM

521 S. Seventh Street #624

Minneapolis, MN 55415

hello@thewhiteroommpls.com

[P] 612.361.7175

 

LOVELY BRIDE

2500 Routh Street

Dallas, TX, 75201

dallas@lovelybride.com

[P] 972.862.8812

 

I want to be a Suzanne Harward stockist, what do I do?

To apply to become a Suzanne Harward stockist please visit the contact us page.

 

 


Measuring Guide
Conversion
Care & Alterations

How to measure

Simply measure your bust, waist and hips and enter below. The measuring guide will recommend the ideal Suzanne Harward gown size in accordance to the largest measurement given.



Conversion

AU Size
UK Size
US Size
Bust (cm)
Waist (cm)
High up (cm)
Seat (cm)
6
6
2
82
62
81
87
8
8
4
85
63
83
90
10
10
6
86
67
85
92
12
12
8
89.5
69
89
96
14
14
10
98
74.5
95
101
AU Size
UK Size
US Size
Bust (inch)
Waist (inch)
High Hip (inch)
Seat (inch)
6
6
2
32.3
24.4
31.8
34.2
8
8
4
33.4
24.8
32.6
35.4
10
10
6
33.8
26.3
33.4
36.2
12
12
8
35.2
27.1
35
37.8
14
14
10
38.5
29.3
37.4
39.7

Care & Alterations

General Care

Ensure you read the care label and cleaning instructions before attempting to clean.

By following the instructions on the care label you will keep your couture gown looking fabulous and at it’s absolute best.

Alterations

Suzanne Harward does not provide an alterations service and this also applies to Suzanne Harward online styles. We recommend you take your pieces to a reputable local tailor. Please contact our Customer Care Team should you require advice regarding alteration services in your area.

Delivery

Your couture gown will be delivered wrapped in acid free tissue paper. Gowns with embellishment will have a protective organza cover placed over the embellished area of the gown. Your gown will arrive carefully packed in to a keepsake heirloom box for safe keeping. This box will be packed inside a shipping box with a Suzanne Harward protective garment bag included in the delivery. To protect your exclusive Suzanne Harward gown we recommend you hang your garment within the protective bag provided.

Dry Cleaning

Each Suzanne Harward gown is individually handcrafted with great care and uses delicate fabric, embroideries, embellishment and lace to convey the same timeless, feminine and ethereal nature that is the Suzanne Harward handwriting. This may lead to variation in finish, colour and fabrication. Please take the utmost care when cleaning and wearing your gown as jewellery, finger nails and harsh detergents can harm delicate fabrics and finishes. Embellishments and fabrics may change in colour with time and wear adding to the charm and individuality of each piece. These are not faults in the production of the garment and are consistent with handmade couture quality. Your gown will arrive protected in acid free tissue paper and an organza cover covering any embellishment. A protective garment bag is provided to ensure the gown remains in impeccable condition. Please hang your gown in the garment bag when you receive your delivery.

If you wish to clean your gown after your special day we recommend you take your gown to a reputable specialist drycleaners experienced in cleaning of delicate couture pieces.

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