Privacy Policy - Suzanne Harward

Privacy Policy


Suzanne Harward respects the privacy rights of its online customers and subscribers and recognises the importance of protecting the information collected about them. Our Privacy Policy states how we collect, store and use the information that you provide us with.


General

This privacy statement may change and therefore you should review it regularly. We will of course notify you of any changes where we are required to do so.

We may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors’ needs.
Where Suzanne Harward promotes special events, limited edition products or online competitions and email address data is collected, these will automatically be included in our regular newsletter subscription service. Subscribers may however unsubscribe at any time by using the unsubscribe link at the bottom of all email communication.

 


How we use your information

The information we request from you is used to help process your order and may be used for in-house profiling and marketing purposes. We require all information to be accurate and correct. Your billing information and address given must match that of where your card is registered to in order to settle your payment. Any incorrect information given may delay the despatch of your order.
As a Suzanne Harward subscriber, we will send to you via email items we feel will be of interest to you such as newsletters, VIP events and marketing emails.
We will not pass your information to any third parties outside of Suzanne Harward Design Pty Ltd, except where required to do so as a part of the sale, disposal or transfer of our business.
It may be necessary to pass some of your information on to our third party service providers such as our despatch service and delivery companies.
We may from time to time ask you for feedback to help us improve our website and services to you.
By visiting suzanneharward.com, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions.

 


Registration

To use some of the services or features made available to you on this site you will need to register. When you register you should provide information that is accurate, current and true. Should any of your information change please update your account or notify us at info@suzanneharward.com.

If you wish to shop with us we will ask for your billing information including name and telephone number, email address and delivery information.  We reserve the right to deliver only to your billing address on your first order.

The password you provide should be unique and kept secure.

If you are under 16, we require that you inform a parent or guardian about Suzanne Harward’s Privacy Policy and Terms and Conditions and seek their consent to these before registering with Suzanne Harward or placing an order with our online store.


Cookies

A cookie is a piece of information that is stored on your computer’s hard drive by your web browser, which tracks your movements within websites.

Suzanne Harward uses cookies to keep track of how often you visit our site, the contents of your shopping bag, previous purchases and to deliver content specific to your interests, cookies are predominantly used for marketing purposes. Cookies also help us to continually improve our website and services to you.
If you choose not to receive cookies, you may still utilise most of the sections on our website, including the ability to purchase items.

Most browsers are automatically set to accept cookies but usually you can alter the settings of your browser to prevent automatic acceptance.

For more information on cookies please visit about cookies.org


Content, Website and Goods

Special care has been taken in assuring that the colour of all products on our website matches the real product colour as accurately as possible. As different computer resolutions may indicate slight variation in sharpness and clarity of the colours, we are unable to guarantee the exact product colour as seen on screen.

We endeavour to ensure that all information on suzanneharward.com is accurate and correct and will try to resolve all information errors on the website as soon as possible.

If you believe that such an error has affected your purchase, please contact us at info@suzanneharward.com. We must stress, this does not admit liability on Suzanne Harward’s part.

Be aware that:
• the colours shown on our website will vary depending on a range of factors including your computer screen and display settings
• sizes and measurements are an approximate guide
• all goods are subject to availability which means we may not be able to supply your order until we have checked our stocks
• delivery timings are estimates only and whilst we endeavour to get the item to you as soon as possible please allow the maximum time as set out in our delivery section
• goods and promotions which are offered on our website may not always be available and we will update these periodically

It is your responsibility to ensure that your login, password and all other details in relation to your account remain confidential at all times.

Suzanneharward.com and its Terms and Conditions are governed by Australian law and your agreement with them is an agreement by Australian law.


Notice, Disclaimers & Copyright

All visual content included on the website, such as rich media, text, graphics, logos, button icons, images, audio clips, videos, digital downloads, data compilations, and software, is the property of Suzanne Harward Design Pty Ltd., or its content suppliers and is protected by Australian and international copyright, authors’ rights and database right laws.

The compilation of all content on this website is the exclusive property of Suzanne Harward and is protected by Australian and international copyright and database right laws.

Suzanne Harward Design Pty Ltd.’s trademarks and trade dress are not to be used in association with any product or service that is not by Suzanne Harward Design Pty Ltd, or in any manner that is likely to cause confusion among our customers, or in any manner disparaging or bringing Suzanne Harward Design Pty Ltd into disrepute.

Measuring Guide
Conversion
Care & Alterations

How to measure

Simply measure your bust, waist and hips and enter below. The measuring guide will recommend the ideal Suzanne Harward gown size in accordance to the largest measurement given.



Conversion

AU Size
UK Size
US Size
Bust (cm)
Waist (cm)
High up (cm)
Seat (cm)
6
6
2
82
62
81
87
8
8
4
85
63
83
90
10
10
6
86
67
85
92
12
12
8
89.5
69
89
96
14
14
10
98
74.5
95
101
AU Size
UK Size
US Size
Bust (inch)
Waist (inch)
High Hip (inch)
Seat (inch)
6
6
2
32.3
24.4
31.8
34.2
8
8
4
33.4
24.8
32.6
35.4
10
10
6
33.8
26.3
33.4
36.2
12
12
8
35.2
27.1
35
37.8
14
14
10
38.5
29.3
37.4
39.7

Care & Alterations

General Care

Ensure you read the care label and cleaning instructions before attempting to clean.

By following the instructions on the care label you will keep your couture gown looking fabulous and at it’s absolute best.

Alterations

Suzanne Harward does not provide an alterations service and this also applies to Suzanne Harward online styles. We recommend you take your pieces to a reputable local tailor. Please contact our Customer Care Team should you require advice regarding alteration services in your area.

Delivery

Your couture gown will be delivered wrapped in acid free tissue paper. Gowns with embellishment will have a protective organza cover placed over the embellished area of the gown. Your gown will arrive carefully packed in to a keepsake heirloom box for safe keeping. This box will be packed inside a shipping box with a Suzanne Harward protective garment bag included in the delivery. To protect your exclusive Suzanne Harward gown we recommend you hang your garment within the protective bag provided.

Dry Cleaning

Each Suzanne Harward gown is individually handcrafted with great care and uses delicate fabric, embroideries, embellishment and lace to convey the same timeless, feminine and ethereal nature that is the Suzanne Harward handwriting. This may lead to variation in finish, colour and fabrication. Please take the utmost care when cleaning and wearing your gown as jewellery, finger nails and harsh detergents can harm delicate fabrics and finishes. Embellishments and fabrics may change in colour with time and wear adding to the charm and individuality of each piece. These are not faults in the production of the garment and are consistent with handmade couture quality. Your gown will arrive protected in acid free tissue paper and an organza cover covering any embellishment. A protective garment bag is provided to ensure the gown remains in impeccable condition. Please hang your gown in the garment bag when you receive your delivery.

If you wish to clean your gown after your special day we recommend you take your gown to a reputable specialist drycleaners experienced in cleaning of delicate couture pieces.

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