Here you'll find answers to our most Frequently Asked Questions. Please contact our Customer Care Team via the contact form should your query not be answered here.
When should I begin shopping for my wedding gown?
All of our gowns are hand made in-house using the finest imported couture textiles from around the world, predominantly Europe. Our made-to-measure couture service has limited availability and often fitting times are booked out a year in advance.
We recommend you start shopping 12 months prior to your wedding date. If you are ordering a made-to-measure couture gown we require a minimum of 9-12 months notice on orders. Stock size gowns are sold in set sizes only and should be ordered at least 6 months prior to your wedding date.
We understand that sometimes couples have short engagements or things don’t go to plan, so if your wedding is within this 6-month period just send us an email and we can work on an appointment date for you as soon as possible. We have year round samples on sale which helps accomodate for shorter time frames.
I have fallen in love with a Suzanne Harward gown, how do I pay?
Congratulations! We require a 50% non-refundable deposit at the time of ordering for all orders. If you have chosen the made-to-measure service you will have two further payments of 25% in the lead up to your fittings. If you have chosen the stock size option the final 50% balance is due two weeks before collection/shipment of your gown. For all international or online orders, full payment is due at the time of placing your order.
What is a Suzanne Harward Trunk Show?
We offer brides-to-be that live outside of Melbourne an exclusive opportunity to shop the collection from a beautiful boutique hotel suite with experienced couture stylists. If you reside in Sydney, Perth or Brisbane and would like more information on our Trunk Shows or would like to book a private consultation please call 03 8415 0688 or alternatively, send your query to firstname.lastname@example.org.
How do I have my wedding featured on the Suzanne Harward blog?
We love to share the love at Suzanne Harward! Now that you’re married we can’t wait to see your photos. If you would like to be featured on our blog or social media as inspiration to future couples, please send us a dropbox link or email through your wedding photography in high resolution format to email@example.com. No need to select which photos to send us, we love to see them all!
How can I start my career at Suzanne Harward?
If you’re interested in interning or starting a career in sales, marketing or with the Suzanne Harward production team please send your resume and cover letter along with examples of your work to firstname.lastname@example.org.
Do you ever have sales?
In order to keep the collection fresh and current Suzanne Harward hosts highly anticipated Sample Sales each year. This means you can shop the latest couture and limited edition collections at significantly reduced prices. Couture accessories and veils are also available to purchase at these exclusive events. Generally our sales are January and July. Please contact the Suzanne Harward showroom on 03 8415 0688 or email@example.com for further information.
What is the price range of your gowns?
Suzanne Harward offers two services; stock sized gowns and made-to-measure. These two services are available on most limited edition gowns. The price ranges between $4,495 – $16,995.
Stock size gowns are all made to order, offered in Australian Sizes 2-20. We require 4-6 months lead time from order date. This service is suitable for stock sized clients, interstate and internationally based clientele. Prior to placing your order, we encourage to you to check gown and fabric availability in line with your event/wedding date.
Our made-to-measure service is only offered for Australian based clientele. We require 9-12 months notice from the event/wedding date. If your wedding date is sooner, please enquire directly with the Studio on firstname.lastname@example.org or call +61 3 8415 0688.
Please note that if you have a design that you would like replicated, we suggest you visit a dressmaker as we do not offer this service.
Do you offer dress alterations?
Unfortunately, as we are a boutique couture design studio in-house alterations will not be available and this service should be sourced elsewhere. We recommend the below alterations specialist in Melbourne:
Alice Haute Couture
11/101-105 Toorak Rd
South Yarra VIC 3141
(03) 9820 5933
How do I clean my gown?
Specialty bridal dry cleaning techniques are required to maintain the quality of your gown.
In Melbourne, we recommend Syndal’s. They also offer Suzanne Harward clients a 50% reduction on their bridal gown cleaning services.
Syndal’s Bridal Dry Cleaners
117 Union Road Ascot Vale
Ph: 9375 3590
1135 High Street Armadale
Ph: 9824 6940
244 Blackburn Road Glen Waverly
Ph: 9887 8114
Where is the Suzanne Harward showroom located?
Our showroom is located at 73 Johnston Street Collingwood, in Melbourne’s inner city garment district. Look for the charcoal building on the corner of Johnston Street and Wellington Street. If you are coming by car, there is free two-hour parking on Johnston Street (please check signs for parking restrictions and clearway times). Ticketed parking is also available on Wellington Street.
Do I need to book an appointment?
Yes, Suzanne Harward is an appointment only showroom. We offer a personalised one-on-one couture styling service which is recommended for brides who are ready to find and purchase their wedding gown. If you are curious and wish to browse styles we recommend you do a bit of research and visit some bridal stores before your consultation. To book your appointment online click here.
Please be advised that in order to confirm your appointment we will take your credit card number at the time of booking. This policy is in place because we are appointment only and can only accommodate a limited number of brides per day. If you choose to cancel or reschedule your appointment within 72 hours of the original time you will be charged a $75 booking cancellation fee. If you reschedule and purchase a gown during this appointment, the $75 cancellation fee will be credited towards the cost of your gown. We thank you in advance for your cooperation.
What can I expect at my appointment?
Your private consultation will include a 1-hour appointment with a couture stylist allowing you to browse the showroom in privacy and without any distractions. You will try on a selection of gowns and the couture stylist will help with dressing you and will advise on style, fit and colour. Once you find your gown we will size you and place your order. Once the gown is complete you have two options, first a follow up appointment can be arranged for you to come and collect or secondly we can courier your gown directly to you. If you would like to purchase any veils or accessories we recommend doing this at your collection appointment or through our online boutique.
For made-to-order dresses we have an average lead time of up to 6 months. For made-to-measure, 9-12 months is our minimum lead time.
How long is the appointment?
Our styling consultations are scheduled for 1 hour. If you are traveling from outside of Melbourne or think that you will need more time, please let us know at the time of booking and we can arrange a 1.5-hour appointment if available (only available on weekdays). Please ensure that you arrive on time for your appointment as we are usually booked out and you will shorten your consultation time if you arrive late. Please also be aware that arriving too early is not advised as there is likely to be a client scheduled before your appointment time and the showroom is booked exclusively for one bride at a time.
What size gowns are available to try on at my appointment?
We have sample gowns available predominantly in Australian sizes 8-12. Not all samples are available in all sizes or colours. Please refer to our size chart for measurements that correspond with each size. Brides who fall outside of the AU 6-14 size bracket can choose from made-to-order gowns which can be ordered from a size 2 to a size 20. Please be advised that not all styles are available outside of the AU 6-14 size range due to certain fabric widths.
What should I wear to my appointment?
We recommend that you wear nude underwear and bring along any preferred shape-wear to your appointment. A couture stylist will be helping to dress you on the day and will be in the fitting room with you, so we want you to feel your most comfortable. Most of our gowns don’t require a bra however if wearing a strapless bra will make you feel more at ease please bring this along to your consultation. We have shoes available but if you have a pair that are similar to what you will be wearing on your wedding day then by all means bring them along.
How many people should I bring to my appointment?
We believe that your fitting should be a relaxed and intimate occasion. We recommend you bring no more than 3 guests with you. Choose your nearest and dearest, perhaps a trusted family member and/or a close friend. Too many opinions can be confusing for the bride and overwhelming at times. It will also limit the amount of gowns you will try on during your appointment.
Do I need to set up an account to purchase online from Suzanne Harward?
Yes, you do. By making an account online with Suzanne Harward you have 24 hour access to information including your recent purchase orders, and the ability to manage your billing and shipping details.
Can I change or amend my order once it has been placed?
Suzanne Harward is not able to alter or cancel orders once they have been placed and shipped. If you need to immediately update the shipping address once you have placed your order, please email email@example.com along with your order number. There is no refund or exchange for change of mind.
Do you ship globally?
Yes, we ship to brides from all over the world. Let us know your address (no matter where in the world) and once your gown is complete we will courier it to your door. Please refer to our International Shipping guidelines for more information.
DHL is the official shipping carrier of Suzanne Harward for all ground, air and international deliveries. Domestic ground shipments within Australia with a value of $200 or higher qualify for free shipping. Depending on your location within Australia, we also ship via Couriers Please to areas not serviced by DHL.
How much duties or taxes will I have to pay?
Kindly note, your order may be held at customs. We currently ship all international orders DDU (Delivery Duty Unpaid). For all international orders you will not be charged Australian GST however you may be required to pay customs duties and taxes. You are liable for these charges which cannot be predicted and are outside of our control. You will be invoiced either prior to or after delivery, dependent on your location, and you will be invoiced via the courier service. Some countries may require you to hire a broker. All deliveries require a signature to authorise delivery.
UNITED STATES OF AMERICA
THE ONE BRIDAL
68 34th Street, 6th Floor, Suite C649
Brooklyn, NY 11232
155 Wooster St. Unit 3W
New York, NY 10012
110 W 20th St
New York, NY 10011
1 E Delaware Pl., Mezzanine Floor
Chicago, IL 60611
Simply measure your bust, waist and hips and enter below. The measuring guide will recommend the ideal Suzanne Harward gown size in accordance to the largest measurement given.
Ensure you read the care label and cleaning instructions before attempting to clean.
By following the instructions on the care label you will keep your couture gown looking fabulous and at it’s absolute best.
Suzanne Harward does not provide an alterations service and this also applies to Suzanne Harward online styles. We recommend you take your pieces to a reputable local tailor. Please contact our Customer Care Team should you require advice regarding alteration services in your area.
Your couture gown will be delivered wrapped in acid free tissue paper. Gowns with embellishment will have a protective organza cover placed over the embellished area of the gown. Your gown will arrive carefully packed in to a keepsake heirloom box for safe keeping. This box will be packed inside a shipping box with a Suzanne Harward protective garment bag included in the delivery. To protect your exclusive Suzanne Harward gown we recommend you hang your garment within the protective bag provided.
Each Suzanne Harward gown is individually handcrafted with great care and uses delicate fabric, embroideries, embellishment and lace to convey the same timeless, feminine and ethereal nature that is the Suzanne Harward handwriting. This may lead to variation in finish, colour and fabrication. Please take the utmost care when cleaning and wearing your gown as jewellery, finger nails and harsh detergents can harm delicate fabrics and finishes. Embellishments and fabrics may change in colour with time and wear adding to the charm and individuality of each piece. These are not faults in the production of the garment and are consistent with handmade couture quality. Your gown will arrive protected in acid free tissue paper and an organza cover covering any embellishment. A protective garment bag is provided to ensure the gown remains in impeccable condition. Please hang your gown in the garment bag when you receive your delivery.
If you wish to clean your gown after your special day we recommend you take your gown to a reputable specialist drycleaners experienced in cleaning of delicate couture pieces.